A litigation occurs if you do not receive a product or payment, despite having done your part of the transaction.
Before reporting a litigation, it is necessary for you to contact your correspondent in order to find a solution.
If no solution is found :
The administrator will attempt to resolve the litigation by contacting your correspondent.
In the case the litigation is not resolved :
The concerned account is subject to suspension.
You may be invited by the administrator to file a police complaint against concerned the user.